FM Performance, KPI, and SLA Frameworks
Service measures that distinguish activity from real property performance.
What this service delivers.
We build a concise performance framework linking service outcomes to measurable indicators, data sources, thresholds, remedies, and governance. The model balances compliance, reliability, experience, cost, response, and improvement without creating a reporting burden that obscures actual performance.
Owners, FM teams, and contract managers seeking transparent, outcome-led performance control.
Key activities.
- 01Define stakeholder outcomes and critical service promises
- 02Review available data, reporting quality, and contractual measures
- 03Design KPIs, SLAs, calculation rules, thresholds, and weightings
- 04Set reporting formats, review forums, and escalation triggers
- 05Align incentives, deductions, and improvement plans where applicable
Concrete outcomes.
- FM KPI and SLA framework
- Performance calculation dictionary
- Dashboard and reporting templates
- Governance and escalation protocol
An IGBS engagement is built around three habits.
Decision-led
Every workstream is anchored to a specific decision the business is taking.
Evidence-grounded
Findings are traceable to source, not anchored on opinion or template content.
Built to be used
Outputs are designed to live inside your business after we step away.
Adjacent services in Facilities Management Consultancy.
Discuss a fm performance, kpi, and sla frameworks engagement with the IGBS team.
Speak with our advisory team about a diagnostic review, feasibility study, or full advisory engagement.